Customer & User Experience Lead Digital Health (m/w/d) at Gerresheimer - Remote in Germany
Are you ready to shape the future of healthcare and create products that really make a difference in people’s lives?
Do you want to contribute to transforming how chronic diseases are managed using the latest technological advances?
Then the Gerresheimer Digital Hub might be the perfect place for you.
For their newly created Digital Product Innovation Team, the global player looking for a Customer & User Experience Lead Digital Health to support our team’s mission to change the way the physical and digital world interacts within the healthcare system.
You’ll work together with a team of driven digital and health tech experts. This is a remote position in Germany with eight 3-day "anchor days” per year with the whole team in Olten, Switzerland.
Gerresheimer is a leading global partner for the pharmaceutical, biotech, healthcare, and cosmetics industries, offering a wide range of packaging solutions and drug delivery systems. With a strong focus on innovation and quality, we operate internationally with around 11,000 employees and generated revenues of EUR 1.8 billion in 2022, emphasizing our critical role in enhancing health and well-being. “Digital” is not just a playground to us but an essential element of their strategy.
🧑🚀 Your challenge
- You shape digitalization in healthcare by being part of developing innovative solutions for healthcare providers, patients, and other healthcare system stakeholders.
- You help customers and users imagine the future of healthcare and develop, iterate, and test digital products and services in healthcare.
- You set up and oversee multiple strategic projects, support the development of seamless end-to-end user journeys with the product leads, establish explorative Design Thinking phases, agile implementation, hypothesis formulation and testing, prototyping, MVP definition, etc.
- You work with interdisciplinary teams and with different internal and external stakeholders, e.g., top management, product management, strategy, software engineering, and external stakeholders like customers and users to drive digital product development.
- Over time, you build and grow a team of UX researchers and designers. You coach and mentor them to deliver the highest standards for all projects.
- You aren’t afraid to get your hands dirty: you plan and execute user research projects, including usability tests, interviews, surveys, personas, customer journey mapping, field visits etc.
- You develop our methodologies and help scale Design Thinking and agile ways of working at Gerresheimer. You continuously innovate and improve processes.
- You’re a user advocate and help others gain insights into better understanding our users, customers, and their needs.
🔎 Your profile
- At least 5 years of experience in UX research and/or Design Thinking (inhouse or agency) with strong knowledge of different qualitative and quantitative UX research methodologies and tools
- Strong experience and deep know-how in Design Thinking and agile ways of working
- A convincing track record that shows your ability to move from customer insights to MVP
- An extensive skillset to reliably cover the full range of research methods: Qualitative and quantitative research, interviews, surveys, field studies, co-creation, workshops (hypothesis, conception, design thinking, insights), etc.
- Strategic thinking, balancing creative vision with business goals
- Self-starting teammate with a problem-solving attitude and structured approach to working in complex, fast-changing environments
- Strong communication skills in German and English
💫 What awaits you
- Taking on a key role in a growing digital team that seeks to truly live our values of Teamwork, Responsibility, Integrity, Bold Innovation und Excellence (TRIBE)
- A lot of freedom to shape your area of work and role
- The opportunity to work on both medical and non-medical products
- A competitive salary package and additional benefits
- A secure full-time or part-time (min. 4 days / week) job in an international working environment
- Numerous opportunities for personal development (e.g. individual learning and development budget)
- The option to work fully remotely (from location in Germany)
- Company health management
- Free drinks and parking spaces (if working from Düsseldorf office)
- Discounts with cooperation partners
Get in touch and apply
This sounds like the right next step for you?
Then apply here sharing your CV and some bullets on why you would like to join the team at Gerresheimer.
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Please note: Gerresheimer has directly and exclusively commissioned us with a search for this position. After a successful profile check and initial call with us, you would be directly recommended to the hiring manager for this position.
- Remote status
- Fully Remote
- Employment type
- Full-time
- Where you can be based
- Germany (any location)
About Julia Reis Consulting
Julia Reis Consulting is a boutique consulting firm focusing on people strategy and organizational effectiveness.
Working with start-ups, venture capital, company builders and the digital industry is our main business, but we also collaborate regularly with SMEs who are open for change and innovative approaches.
Customer & User Experience Lead Digital Health (m/w/d) at Gerresheimer - Remote in Germany
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